Consulting Services Offered

Product/Service Design & Development

Our approach to product development centers on Quality Function Deployment (QFD), a robust technique that integrates the voice of the customer to translate their needs into precise product specifications. For more information on QFD, please refer to our detailed guide, "What is QFD?"

Focus Groups/Voice of the Customer

Critical to successful product development is capturing the Voice of the Customer (VOC), which uncovers essential insights and drives innovation breakthroughs. We collaborate closely with product development teams to design and facilitate customer focus groups, empowering teams to conduct these sessions independently. For a comprehensive overview of the VOC process, explore our resource, "Are You Hearing Voices?"

Strategic Planning

We specialize in facilitating methodologies for developing comprehensive strategic plans. Central to our approach is Hoshin Kanri, a highly effective strategic planning methodology. As part of this process, we conduct SWOT (Strengths, Weaknesses, Opportunities, Threats) analyses for organizations.

Team Development

Effective team building is an ongoing priority for organizations. We specialize in cultivating high-performance teams aligned with the strategic objectives of the organization. Our approach emphasizes understanding individual differences, resolving conflicts, and enhancing communication using foundational quality tools and the Myers-Briggs Type Indicator for personality analysis.

Training

Training is pivotal for organizational success and effective communication. IMPACTure offers tailored stand-up training sessions or customized training programs designed to meet specific organizational needs, ensuring lasting impact and knowledge retention.

Online Training

We provide complimentary access to LearnFirm.com, our sister company specializing in high-quality online training and education. LearnFirm.com courses, featured by the American Society for Quality, offer REU and CEU credits, providing valuable learning opportunities accessible anytime, anywhere.